Accessing Your Army.mil Email Address After AKO: A Guide

 As the Army Knowledge Online (AKO) platform has been phased out, accessing your official army.mil email address now involves a different process. Fear not! Here’s how you can do it:

    1. ARMY 365 Webmail:

    Connect your Common Access Card (CAC) reader with the CAC inserted into your computer.

    Open a fresh web browser (Microsoft Edge or Chrome; Firefox only if configured with                                   ActivClient).

    Go to ARMY 365 Webmail.

    Enter your @army.mil email.

    Select the AUTHENTICATION certificate when prompted.

    Enter your six-digit PIN for your CAC1.

    2. Retirees:

    Retirees can access information about health, retirement, employment, and educational benefits                 from Soldier for Life.

    If you had an AKO account, you have until December 31 to forward your .mil emails to an account             set up on a commercial site2.

Remember, technology evolves, and so do our communication tools. Stay informed and adapt to the changes—it’s part of the military journey! 🇺🇸

Accessing Old AKO Emails: A Veteran’s Guide

     In the digital age, email has become an essential part of our communication, especially for those who have served in the military. Army Knowledge Online (AKO) was once the go-to platform for army personnel to communicate and manage their professional lives. However, as time passes and technology evolves, many veterans find themselves asking, “Is there any way I can get access to my old AKO email?”

    The short answer, unfortunately, is that it may be quite challenging. The AKO email system has undergone significant changes over the years, and the original servers have been decommissioned. For those who separated from service, like those who ETSed in 2006 or earlier, the likelihood of retrieving emails from the old AKO system is slim1.

    The AKO platform has been replaced by the Department of Defense Enterprise Email (DEE), which is now the standard for active service members. For veterans seeking access to their old AKO emails, here are some steps you might consider:

    1. Check with the Army HRC (Human Resources Command): They may have archived records or be able to guide you on how to access old communications.

    2. Submit a Freedom of Information Act (FOIA) Request: If the emails are of significant importance, submitting a FOIA request could be a way to retrieve them, although this is a long shot.

    3. Explore Army Knowledge Offline Resources: Some resources aim to help veterans find links and information related to the old AKO platform1.

    4. Contact Army Support: Reaching out to the army support line at 1.866.335.ARMY could provide assistance or direct you to someone who can help.

    It’s important to note that while these steps may offer a glimmer of hope, the reality is that the old AKO emails are likely irretrievable. The army has since migrated to a new email system under Army 365, and the old AKO emails were not transferred over1.

    In conclusion, while it’s always worth exploring all avenues, preparing for the possibility that the old AKO emails are gone for good is wise. As technology continues to advance, it’s a reminder of the importance of backing up and saving digital correspondence that may hold sentimental or practical value.

    For current service members, ensure that you regularly back up any important communications to avoid similar situations in the future. And for veterans, keep an eye on any resources that may emerge, offering a bridge to the past communications that once played a significant role in your military career.