Accessing Your Army.mil Email Address After AKO: A Guide

 As the Army Knowledge Online (AKO) platform has been phased out, accessing your official army.mil email address now involves a different process. Fear not! Here’s how you can do it:

    1. ARMY 365 Webmail:

    Connect your Common Access Card (CAC) reader with the CAC inserted into your computer.

    Open a fresh web browser (Microsoft Edge or Chrome; Firefox only if configured with                                   ActivClient).

    Go to ARMY 365 Webmail.

    Enter your @army.mil email.

    Select the AUTHENTICATION certificate when prompted.

    Enter your six-digit PIN for your CAC1.

    2. Retirees:

    Retirees can access information about health, retirement, employment, and educational benefits                 from Soldier for Life.

    If you had an AKO account, you have until December 31 to forward your .mil emails to an account             set up on a commercial site2.

Remember, technology evolves, and so do our communication tools. Stay informed and adapt to the changes—it’s part of the military journey! 🇺🇸