What is UCL Webmail and How to Access It? Common Issues and Troubleshooting Tips for UCL Webmail Users.

 What is UCL Webmail and How to Access It?

UCL Webmail is a web-based email service that allows UCL staff and students to access their UCL email account from any device with an internet connection. UCL Webmail is powered by Microsoft Outlook and offers a range of features such as calendar, contacts, tasks, and online storage.

To access UCL Webmail, you need to have a valid UCL user ID and password. You can log in to UCL Webmail from the UCL homepage (https://www.ucl.ac.uk/) by clicking on the "Email" link at the top right corner of the page. Alternatively, you can go directly to the UCL Webmail login page (https://outlook.office365.com/ucl.ac.uk) and enter your UCL user ID and password.

Once you are logged in, you can use UCL Webmail to send and receive emails, manage your calendar and contacts, create tasks and reminders, and access your online storage (OneDrive). You can also customize your UCL Webmail settings, such as changing your password, setting up an automatic reply, or adding a signature.

UCL Webmail is a convenient and secure way to access your UCL email account from anywhere in the world. If you have any questions or problems with UCL Webmail, you can contact the UCL IT Services (https://www.ucl.ac.uk/isd/help-support) for assistance.

Common Issues and Troubleshooting Tips for UCL Webmail Users

UCL Webmail is a web-based email service that allows UCL staff and students to access their UCL email account from any device with an internet connection. UCL Webmail is powered by Microsoft Outlook and offers many features and benefits, such as:

- A large mailbox size of 100 GB

- Access to UCL's global address list and shared calendars

- Integration with other Microsoft services, such as OneDrive, Teams and SharePoint

- Enhanced security and spam protection

However, like any web-based service, UCL Webmail may sometimes encounter some issues or errors that can affect its performance or usability. In this blog post, we will discuss some of the most common issues that UCL Webmail users may face and provide some troubleshooting tips to help you resolve them.

Issue 1: Unable to log in to UCL Webmail

If you are unable to log in to UCL Webmail, you may see one of the following error messages:

- "Your account or password is incorrect. If you don't remember your password, reset it now."

- "Your account has been locked. Please wait at least 15 minutes before trying again."

- "We couldn't sign you in. Please try again later."

To fix this issue, you should:

- Check that you are using the correct URL to access UCL Webmail: https://outlook.office.com/ucl.ac.uk

- Check that you are using your full UCL email address (e.g. ucluserid@ucl.ac.uk) and password to log in

- Check that your password has not expired or been changed recently. You can reset your password at https://myaccount.ucl.ac.uk

- Check that your account has not been locked due to multiple failed login attempts. You can unlock your account at https://myaccount.ucl.ac.uk

- Check that there are no network or browser issues that may prevent you from logging in. You can try using a different device, browser or internet connection to access UCL Webmail

- Check that there are no service outages or maintenance activities that may affect UCL Webmail. You can check the status of UCL Webmail and other IT services at https://status.ucl.ac.uk

Issue 2: Unable to send or receive emails in UCL Webmail

If you are unable to send or receive emails in UCL Webmail, you may see one of the following error messages:

- "Your message couldn't be delivered because the recipient's mailbox is full."

- "Your message couldn't be delivered because the recipient's email address is invalid."

- "Your message couldn't be delivered because you don't have permission to send to this recipient."

- "Your message couldn't be delivered because it was rejected by the server."

- "Your message couldn't be delivered because it was too large."

- "You have reached the limit for sending email messages."

To fix this issue, you should:

- Check that the recipient's email address is correct and valid. You can use the global address list or the autocomplete feature in UCL Webmail to find the correct email address of a UCL staff or student

- Check that the recipient's mailbox is not full or has not exceeded its quota. You can ask the recipient to delete some emails or empty their deleted items folder to free up some space

- Check that you have permission to send emails to the recipient. Some email addresses may have restrictions or rules that prevent certain senders from emailing them. You can contact the recipient or their IT administrator to confirm if this is the case

- Check that your email message does not contain any attachments or content that may violate UCL's email policy or Microsoft's terms of service. You can review these policies at https://www.ucl.ac.uk/isd/policies/email-policy and https://www.microsoft.com/en-gb/servicesagreement/

- Check that your email message does not exceed the size limit of 35 MB per message. You can reduce the size of your message by compressing or removing any large attachments, or by using a file-sharing service such as OneDrive to share files instead of attaching them

- Check that you have not reached the limit for sending email messages in a 24-hour period. The limit is 10,000 recipients per day for staff and 500 recipients per day for students. You can view your usage statistics in UCL Webmail by clicking on Settings > View all Outlook settings > General > Storage

Issue 3: Unable to access or sync UCL Webmail on a mobile device

If you are unable to access or sync UCL Webmail on a mobile device, such as a smartphone or tablet, you may see one of the following